Contact us

Contact us

For information about your super, your member login, member account or if you need to change your contact details

Local callers

1300 736 096

Overseas callers

+61 2 4298 6052

Email

members@cscri.com.au

Local fax

1300 304 241

Overseas fax

+61 2 4253 6122

Post

CSCri Locked Bag 8840 Wollongong NSW 2500

Operating hours

8.30am - 6.00pm, Monday to Friday

 


More information

For information about investments and governance

Commonwealth Superannuation Corporation – trustee of PSSap

Web

www.csc.gov.au

Phone

+61 2 6263 6999 

Email

secretary@csc.gov.au

Fax

+61 2 6263 6900

Post

GPO Box 1907, Canberra ACT 2601

If you have a complaint

Phone

1300 736 096

Email

complaints@cscri.com.au

Fax

1300 364 144

Post

CSCri Complaints Officer 
Locked Bag 8840 
Wollongong NSW 2500

If you are still not satisfied

Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with PSSap’s response or PSSap cannot resolve your situation within 90 days.

Phone

1300 884 114

Email

info@sct.gov.au

Web

www.sct.gov.au

Fax

+61 3 8635 5588

Post

Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001

Freedom of information requests

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information, please contact us email address above. We will provide copies of your own information to you free of charge.

You can view or download information about investments or forms & publication from our website.

Information on how to submit an FOI request can be found on the Commonwealth Superannuation Corporation website.

Webmaster feedback and suggestions

PSSap welcomes your feedback; this website is designed to help you make sense of your scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email customercommunications@csc.gov.au

Fraud reporting

If you would like to report a suspected fraudulent incident or activity:

Phone

02 6272 9700 (please do not use this number for member enquires. Member enquiries can be found at the top of this page).

Email

fraudcontrol@csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.